YRC Freight at 1535 East Pescadero Avenue, Tracy, California.

Ok brace for rant:

Booked for freight pick-up from Livermore, CA to Colorado. Set to be picked-up Friday, no one came. Called, no one knew why, told us because the driver came after business hours, we were still there when we called. They said they weren’t sure why he didn’t come then. Wow, ok... Rescheduled for Monday (today). Still, no one has come. This is a big problem because we have customers waiting on this order from our business.

Called and asked where driver was, was told by “Renee” 30mins out, just wait. An hour goes by and still no one, so we call back again, was told AGAIN 30mins out and to wait. No surprise, no one shows up. Keep in mind this pallet was supposed to go out on Friday and YRC screwed that up.

We call back again, and we are told to just keep waiting, this is AN HOUR after the business HAS CLOSED! We asked “Renee” where the driver was, she says she doesn’t know, and can’t predict where the driver may be. Tells us wait another 15mins. We ask again for her to get in contact with the driver, she is unwilling. (See how unprofessional this is getting...) She says, “Well, while you are talking to me, he’s probably driving there right now, so what do you want to do?” Didn’t you just tell me you don’t know where he is?? We ask about getting it picked up tomorrow and she says it may not even get picked up tomorrow because they are so busy. EXCUSE ME? Needless to say, this order has been cancelled!

Supposed to picked up Friday - Wasn’t
Supposed to be picked up today - Wasn’t
Pick up tomorrow? - Too busy

You are jeopardizing our reputation with our customers when you don’t care about yours. We will take a hard pass on YRC for the unreliability and the horrible (if not rude) customer service. UPS is picking up tomorrow, and i’d be willing to bet they’ll show up.